Bowthorpe Health CentreTel: 01603 748043
Trinity Street SurgeryTel: 01603 624844
There are a mixture of pre-bookable and same day appointments each day. What does this mean and how do you book these appointments?
The doctors can give advice over the telephone and if they are not available when you call we will take your details and a doctor will ring you back.
If we have no more appointments available you will be offered a telephone consultation if you feel it is urgent to be dealt with that day.
There will be times when your doctor or nurse will suggest you need an intimate examination as part of your consultation and will explain the reason for this. If you would like a chaperone present at any examination then please make this known at the time; the doctor or nurse will quite understand your request.
We will arrange for a nurse or a receptionist to be available or if you prefer you may ask a relative or a friend to be present.
GPs spend an average of 8-10 minutes with each patient. Once you've got an appointment, plan ahead to make sure you cover everything you want to discuss.
Before you see the GP, write a list of problems, starting with the most important. List your symptoms, so you don't forget them. Write down when they started and what makes them better or worse during a 24-hour period. If you have a complicated problem, ask for a longer appointment when you book.
You can bring a friend or relative if you're worried.
Be honest about what you think may be causing the problem, and don't be embarrassed. Your doctor will have seen and heard it all before.
Be clear about what you want the GP to do, such as refer you to a specialist or prescribe a different medication. Be assertive if you need to, but always be polite.
Ask the GP to repeat and explain anything you don't understand. If there are words you don't understand, ask what they mean or get the doctor to write them down, so you can look them up later.
If you and your GP decide you need to be referred for specialist tests or treatment, you usually have a right to choose which hospital and/or consultant led-team you go to.
You might also find these articles What to ask the doctor and Can I speak to a GP about someone else's health of interest.
Did you know .... During June 2017 there were 153 missed appointments at this practice. This amounts to 15.3 hours of wasted clinician time.
We need your help! If you cannot attend your appointment for any reason please inform us as soon as possible in order for us give the slot to someone else.
Home visits are granted to those patients too ill or too frail to attend the surgery.
In most cases any visit request will only be approved by a doctor. Therefore, if you require a home visit please (except in genuine emergencies) phone on 748266 (Bowthorpe) or 624844 (Trinity Street) between 08:30 and 10:30 as this helps our doctors to plan their time efficiently.
Please be prepared to give the receptionist a brief outline of the problem as this also helps us see the most appropriate cases first. Please note that our receptionists will only add visit requests to our daily visit request list, ultimately it will be our doctors who decide if your request for a visit is appropriate. If they decide that it is not they will notify you by telephone.
Otherwise try to come to one of the surgeries as this will often be quicker than waiting for a visit.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
We support the University of East Anglia Medical School and the University of Cambridge Medical School, in the teaching and training of medical students at different points during their course.
The identity of students present during the consultation is clearly explained to the patient beforehand, and the patient is given sufficient, un-pressurised opportunity to decline. All students and observers are aware of their duty of confidentiality. Video-recording of consultations for training purposes likewise requires the patient’s informed consent, and full explanation about video-recording is given in writing to the patient before any consent is obtained.
The practice recognises the importance of confidentiality in all areas of work. Every effort is made to provide a secure, private environment where patients are reassured that their individual privacy is respected by all members of the primary health care team.
There are many voluntary organisations who can help transporting patients to the surgery.
Please give them a call and they will explain what service they are able to offer and when. It is possible that you may have to pay for some or all of the following services.
If you or your carer are finding it difficult to travel, getting to appointments or visiting someone, this can be a real concern. Transport for you and the person you care for can sometimes be arranged by Adult Social Services so that you can get to the services they provide. There are several voluntary community car schemes that provide transport for people attending appointments.
Depending on your circumstances you may be entitled to claim travel costs to hospital.
Specialist provider of transport for people with disabilities in the greater Norwich area.
Tel: 01603 776735 / 01603 776732
Provided by Norwich & Norfolk Voluntary Services for people who have difficulties with public transport and can't afford a taxi.
Tel: 01603 700657
Transport Plus is a non-profit making transport scheme provided by volunteers locally. The current charge is 45p per mile including any mileage travelling to and from the house. The cost of the journey is paid directly to the driver. Journeys for people living in Norfolk who need to get to health or social care appointments, shopping or social related journeys. Open 9am - 12.30pm Monday to Friday. Transport needs to be booked 3 working days before.
Tel: 0344 800 8020
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