93% of our patients would recommend our surgery to Friends and Family
The results are based on 446 responses during October 2017.
We asked you to tell us about your recent experience of our service. We asked "How likely are you to recommend our service to Friends or Family if they needed similar care and treatment?" CLICK HERE for further information.
Please continue to provide feedback on our service. Friends & Family test forms are available from Reception, or alternatively you can provide feedback via the surgery website. HAVE YOUR SAY
Posted 7th November 2017
Did you know... during October 2017 there were 163 missed appointments at this practice
This amounts to 16.3 hours of wasted clinician time.
We need your help! If you cannot attend your appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Posted 3 November 2017
Update for EPIC- Norfolk Fifth Health Check
The European Prospective Investigation of Cancer and Nutrition will be re-visiting volunteers within this practice during the coming weeks.
EPIC is a well-established observational study looking at the relationships between diet and lifestyle, and how these affect health. Between 1993 and 1997 the European arm of EPIC recruited over half a million men and women in ten European countries and 30,000 of those people lived in Norfolk (EPIC-Norfolk).
There have been four previous phases of the study and at each stage EPIC have been broadening the focus of the diseases studied. The aim is to look at the mechanisms which contribute to disease risk and what we can do to maintain health in later life.
For further information regarding the study please visit their website www.epic-norfolk.org.uk
Posted 25th October 2017
Next Patient Forum Meeting: Trinity Street Surgery - Tuesday 16th January 2018 at 12.00pm
Next Patient Forum Meeting: Bowthorpe Health Centre - Monday 15th January 2018 at 6.00pm
CLICK HERE to view the latest Patient Forum Meeting minutes.
Have you got a couple of hours free once every Quarter to meet up with a Doctor and some of the Practice staff, to help develop and work on improvements to the service we offer you?
We are currently looking for some additional people to join our friend Patient Participation Groups.
If you are interested in getting involved please put your name forward to our reception team and we will see if we can fit you in*
* As we are required to be as representative of our whole patient population as possible, we will only have limited spaces available in each age group etc.
Posted 25th October 2017
What happens when you are referred by your GP to see a specialist?
NHS England have launched a patient-facing leaflet explaining what should happen when patients are referred by their GP to see a specialist or consultant, at a hospital or a community health centre.
Copies are available from reception or CLICK HERE to download.
Posted 23th October 2017
Welcome to our new Practice Nurse
We would like to welcome our new practice nurse Lisa Stokes who joins the practice on Monday 9th October 2017. Lisa is a very welcome addition to our nursing team.
Posted 2 October 2017
Norwich libraries are now running a service to provide FREE sanitary products to those who find themselves unable to afford them (no proof needed, no questions asked).
Visit a City library*, pick up an order form from the staff desk (the joining desk on the ground floor at the Norwich and Norfolk Millennium Library). Tick the products you need, up to an equivalent of 2 full packs. Hand your form to a member of staff and receive your bag of items.
*City libraries are The Millennium Library, Tuckswood, Earlham, West Earlham, Plumstead Road, Mile Cross and St Williams Way. Check opening items at www.norfolk.gov.uk/libraries
Posted 26 September 2017
The Practice Welcomes our 2017/18 Year 1 & 2 Medical Students from the UEA Medical School
In association with the University of East Anglia (UEA) Medical School we are involved in the teaching of medical students on site during the university term.
Dr Zoe Barber - Year One (Thursdays)
Dr Hella Simper - Year Two (Fridays)
Dr Jane Craig - Years Four & Five
Photo - Dr Simper & Year 2 Medical Students
You may be able to help if you would be interesting for the students to meet and have a condition that is important for the students to see and talk about. If you are interested in getting involved please contact the surgery or CLICK HERE for further information.
Most patients who have taken part in student teaching in the past have enjoyed it and they find that they learn things themselves as well as helping the students learn.
We are always very grateful to all our patients who volunteer.
Posted 22 September 2017
Flu Clinics 2017 - Get your flu shot here!
Our flu clinics will be held in September & October 2017.
The flu vaccination is offered free of charge to people at risk. This is to ensure they are protected against catching flu and developing serious complications.
You are eligible to receive the flu jab if you:
- are 65 years of age or over
- are pregnant
- have certain medical conditions
- are living in a long-stay residential care home
- a carer
For more information please visit: www.nhs.uk
Appointments for the flu vaccination can be booked from 1st September 2017
To book an appointment please ring your usual surgery between 11:00 - 13:00 or 15:00 - 17:00
You may also be offered other vaccinations to protect you against Shingles & Pneumonia if you fall into the correct age category.
Posted 6th September 2017
Ear Irrigation Services Update & Advice
From time to time the Practice has to review the services that it offers to patients. As a result of this we have decided that at present we will no longer be able to offer the Ear irrigation service.
We have put together some advice for those patients that are having problems with blocked ears due to ear wax.
What to do if you think your ear is blocked.pdf
Find out more at NHS Choices/earwax
Posted 16th August 2017
The GP Patient Survey 2017
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over a million people across the UK. The results show how people feel about their GP practice.
To view the results for our surgery please visit www.gp-patient.co.uk
Posted 21st July 2017
Prof Howe on study leave from 1st August 2017 until the New Year
Prof Amanda Howe will be on study leave from 1st August 2017 until the New Year and will not be doing Clinics here during this time.
We apologise for any inconvenience this may cause you and we will do everything we can to help but would ask that you bear with us during this time.
Posted 17th July 2017
LEAVING SCHOOL OR COLLEGE? Whatever you do next, get your MenACWY vaccine and check you are up to date with the MMR vaccine which helps protect you from measles mumps and rubella
The MenACWY vaccine helps protect you against meningococcal disease which can cause meningitis (inflammation of the brain) and septicaemia (blood poisoning). These can kill in hours and those who recover may be left severely disabled.
Getting the MenACWY vaccine from your GP practice and knowing the symptoms of meningitis could save your life
More information about both vaccines can be found at the NHS Choices website or through speaking to the nurse or GP in the surgery. A full description of the signs and symptoms of meningitis and septicaemia can be found at www.meningitis.org and www.meningitisnow.org
Posted 3rd July 2017
We are a Self Care Aware Practice
What is self care?
Self care is about looking after yourself in a healthy way. It can be anything from brushing your teeth, doing some exercise, managing common conditions like headaches, colds and flu or living with a long-term health problem, such as asthma or diabetes. As a Self Care Aware practice we are here to help you feel able to look after your own health when it is right for you. So, when you come in for a consultation, the doctors, nurses and healthcare assistants in this practice will talk to you about what you can do to help maintain and improve your health.
We are a healthly Norwich Breastfeeding Friendly Surgery
Our Breastfeeding Champions are: Dr Jane Craig & Dianne Stolworthy, Practice Nurse
This scheme aims to support all health colleagues working in Norwich GP surgeries, to provide breastfeeding mothers and their families with helpful advice and guidance. For further information CLICK HERE
Posted 27th June 2017
New: Just One Number - Norfolk Healthy Child Programme Services
From 20th March 2017, it will be easier to contact the integrated Norfolk Healthy Child Programme services for 0-19 year olds. Just One Number is 0300 300 0123. You will be able to talk directly to a dedicated team of health visitors, school nurses, staff nurses and assistant practitioners where a clinical view, assessment or information is needed.
Posted 6th March 2017
Help Beat Dementia - Register your interest in dementia research today
To register or for more information CLICK HERE
Saturday Clinic at Trinity Street Surgery & Bowthorpe Health Centre
Pre-booked appointments on Saturday morning between 8:00am and 11:00am are now available at both Bowthorpe Health Centre and Trinity Street Surgery. The clinics will be held on a rota basis between the two sites. Please ask at Reception for details.
Posted 11 January 2017
Take our online patient survey
We would be grateful if you would complete this survey. Feedback from this survey will enable us to identify areas that may need improvement. Your opinions are therefore very valuable.
Online survey >
Posted 16 December 2016
Visit the Healthwatch Norfolk website and leave feedback on the care and treatment you have received
Hearing Aid Batteries
Due to the introduction of a number of NHS hearing aid providers, the Norfolk & Norwich University Hospital is no longer providing GP Surgeries with hearing aid batteries.
Replacement hearing aid batteries have to be obtained from your hearing aid provider.
For Norfolk & Norwich patients you can obtain batteries in the following way;
- From the Norfolk Deaf Association
- Mobile clinics and community clinics (timetables from NDA, 120 Thorpe Road, Norwich www.norfolkdeaf.org.uk Tel: 01603 404440)
- From the Norfolk & Norwich Hospital or Cromer Hospital
- From Audiology Reception
- By post (see your white hearing aid card)
- By telephone 01603 288918
You will be given a year's supply on production of your 'white hearing aid card' to confirm you are a patient of the Norfolk & Norwich University Hospital.
Posted September 2016
Open the Bag! Before you leave the pharmacy
An estimated £4.7m of unused medicines are wasted every year in Norfolk and Waveney
Posted July 2016
New Service - Norfolk Healthy Child Programme
We are delighted to tell you about a new service available to you and your child when they are aged 3 1/2 years.
As part of Norfolk County Council's commitment to the development of children, we are now offering a School Readiness Health Check to children registered with this practice aged 3 1/2 years.
The aim of the School Readiness Health Check is to help us identify, with you, if your child needs any additional support to help prepare them for starting school.
We can advise you where to get help for your child with communication, socialising, physical exercise, nutrition, dental health and continence.
We will work with your Health Visitor and share this information (with your consent) to try and give your child the best possible start to beginning school.
The new School Readiness Health Check will be part of the Pre-School Immunisation Appointment and will take approximately an additional 10 minutes to complete. That will be a 20 minute appointment in total.
If you have not already received your appointment, please ask the Receptionist to make this for you with the Practice Team.
Posted 25 July 2016
What is an NHS Health Check?
The NHS Health Check is your chance to get your free midlife MOT. For adults in England aged 40-74 without a pre-existing condition, it checks your circulatory and vascular health and what your risk of getting a disabling vascular disease is.
Why should I get checked?
As you get older, we have a higher risk of developing something dangerous like high blood pressure, heart disease or type 2 diabetes. Your NHS Health check can spot early signs and help prevent these happening to you, which means you'll be more likely to enjoy life for longer.