92% of our patients would recommend our surgery to Friends & Family
The results are based on 358 responses during October 2019.
We asked you to tell us about your recent experience of our service. We asked "How likely are you to recommend our service to Friends or Family if they needed similar care and treatment?" CLICK HERE for further information.
Please continue to provide feedback on our service. Friends & Family test forms are available from Reception, or alternatively you can provide feedback via the surgery website. HAVE YOUR SAY
Posted 5th November 2019
Flu Jab Scam - Fraud Warning from NHS England
NHS England and NHS Improvement - East of England have been alerted to an issue whereby a patient appears to have been the victim of a scam relating to flu jabs.
The patient was contacted over the phone by a person purporting to be a GP working at their local GP practice and that, for a fee, the GP could attend their home to administer their flu jab. Unfortunately the patient gave out their bank account details and has sadly suffered a financial loss.
If someone claiming to be from the NHS contacts you by phone and asks for payment , please be aware they could be a criminal trying to trick you. Most NHS services are free at the point of use and NHS professionals are very unlikely to ask for fees such as prescription charges by phone. We advise you not to share bank account details or other financial information unless you are sure of who you are talking to.
We would ask that you continue to be vigilant.
Reporting NHS fraud
You can report any concerns or suspicions you have about fraud or corruption within the NHS or wider health group to the NHS Counter Fraud Authority (NHSFCA) by calling the FREE 24hr confidential fraud reporting hotline powered by Crimestoppers on 0800 028 4060.
You can also make a report to the NHSCFA using the online NHS fraud reporting tool.
Should you have any queries you can contact NHS England and NHS Improvement by:
Telephone: 0300 311 22 33
General Post (including complaints): NHS England, PO Box 16738, Redditch, B97 9PT
Posted 11th October 2019
Next Patient Forum Meeting: Bowthorpe Health Centre - Monday 21st October 2019 at 6.00pm
Next Patient Forum Meeting: Trinity Street Surgery - Tuesday 21st January 2020 at 12.00pm
CLICK HERE to view the latest Patient Forum Meeting minutes.
Have you got a couple of hours free once every Quarter to meet up with a Doctor and some of the Practice staff, to help develop and work on improvements to the service we offer you?
We are currently looking for some additional people to join our friendly Patient Participation Groups.
If you are interested in getting involved please put your name forward to our reception team and we will see if we can fit you in*
* As we are required to be as representative of our whole patient population as possible, we will only have limited spaces available in each age group etc.
Posted 8th October 2019
Consultation to help shape local support services for those living with a health concern
Are you an adult with a health concern, or long-term health condition? If the answer is yes, then Active Norfolk would like to hear from you.
We want everyone to be able to benefit from being active, regardless of health or ability. So we have developed a short questionnaire to help us understand the physical activity levels of people in Norfolk living with a health concern or long-term health condition.
Using a short 10-15 minute online survey that we have designed with partners in health and social care, we want to hear your views around physical activity. Are you satisfied with your activity levels, or does your health concern stop you from being as active as you would like to be? Would anything help you to be more active?
By sharing your views, you will be helping us to better understand how physical activity can support Norfolk residents living with a long-term health condition. And your contribution can help shape how future services are designed and delivered, so others living with health concerns in Norfolk can benefit too.
Plus if you complete the survey, you can be entered into a prize draw to win great prizes, including a family day pass to Thetford High Lodge, a Fitbit, restaurant and shopping vouchers, and more!
The survey link is https://www.smartsurvey.co.uk/s/ltc-consultation/, it is mobile friendly and will be open from Monday 5th August - Monday 30th September.
To find out more information, please visit https://www.activenorfolk.org/ltc-consultation
Posted 13th September 2019
The Practice welcomes a new GP to the team
We are pleased to welcome Dr Emma McCarthy who joins the Practice from 12th September 2019 as a Salaried GP and will be seeing patients on Thursdays and Fridays at Bowthorpe. Some of you may have already met her as she has been a GP Registrar at Bowthorpe Health Centre for the last year.
Posted 10th September 2019
Do you have knee or hip pain?
Join the ESCAPE-pain class, meet other people living with osteoarthritis and learn:
- Information and simple ways to better manage knee and/or hip pain
- A gentle, individualised exercise programme that matches your needs and pace
Venue: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA
Days: Tuesdays and Fridays
First Session: 1st October 2019 (twice a week for 6 weeks)
Time: 09:30am - 11:00am
Cost: £40 for 12 sessions
How to sign up?
Please contact Julia at Julia.Williams@broadland.gov.uk or 0603 430564 to book
For further information visit https://escape-pain.org/
Posted 9th September 2019
Flu Vaccinations 2019
Appointments can be booked from 3rd September 2019 for our Flu Clinics at Trinity Street Surgery & Bowthorpe Health Centre. Book an appointment at reception or call Trinity Street Surgery on 01603 624844 / Bowthorpe Health Centre 01603 748043. Clinics will be held in September and October 2019 for all eligible patients.
To protect people who are most at risk of serious illness if they develop flu, the Department of Health recommends flu vaccinations (http://www.nhs.uk/conditions/flu/pages/prevention.aspx) for all patients aged 65 and over, if you are pregnant, or have diabetes or asthma. It is also recommended for patients, including children, who have chronic conditions affecting lungs, heart, liver, kidneys, spleen, or conditions affecting nervous or immune systems. All carers are also eligible.
Posted 30th August 2019
Broccoli lovers wanted for osteoarthritis trial
Does broccoli improve pain in people with osteoarthritis?
We are recruiting volunteers to take part in a research study about broccoli, osteoarthritis and pain.
Who can take part?
- People with knee osteoarthritis and pain
- People who like broccoli
- People over 50 years
The trial is for 12 weeks and involves four visits to your local research team. You eat our soup four times a week, for 12 weeks and complete questionnaires about your pain and your diet. You will need to provide three blood and urine samples during the trial and travel expenses will be paid.
This research is being carried out by the University of East Anglia with their partners the University of Leeds and the NHS.
Anyone interested in taking part should email brio.study.uea.ac.uk or call 01603 591471. For more information visit www.brio.uea.ac.uk
Download Participant Information Sheet
Posted 29th August 2019
Important Notice: Professor Amanda Howe
We are delighted to announce that Professor Amanda Howe has been chosen as the next President of the Royal College of General Practitioners.
Amanda has worked at Bowthorpe since 2002, as well as playing a major role as the Professor of Primary Care in the Norwich Medical School. In her new role at RCGP she will continue to champion excellent general practice, and support its need for adequate resources and development to meet all our patients' needs.
There is a downside - this new role will have a substantial impact on Amanda's already limited appointment availability, as she will be travelling to RCGP business at least 2 days a week. We have decided that the safest way to use her limited time here is to help with teaching and training; this means that, for the immediate future, she will no longer offer prebooked and online appointments. Patients for whom she has been the main doctor are advised to get to know at least one other doctor as their main doctor, and Amanda will help with any handover that is needed. This new arrangement will start from September 2019. Please ask at the surgery if you have any questions.
Posted 26th July 2019
We are an Armed Forces veteran friendly accredited GP Practice
Trinity & Bowthorpe Medical Practice has been accredited as an armed forces veteran friendly GP practice.
This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician, Dr Nick Morton, who has a specialist knowledge of military related health conditions and veteran specific health services. This is important in helping ex-forces to get the best care and treatment.
If you are ex-forces, please let a member of the practice team know to help ensure you are getting the best possible care.
More information on NHS services for veterans can be found on the NHS website here.
To find out more, ask your nurse or GP.
Posted 25th July 2019
Blood test appointments now available to book online
Online appointments are now available for booking blood tests (only where they have been requested).
Book blood test
Posted 17th July 2019
Take our online patient survey
We would be grateful if you would complete this survey. Feedback from this survey will enable us to identify areas that may need improvement. Your opinions are therefore very valuable.
Online survey >
NHS Prescription Charges from 1st April 2019
From 1st April 2019 the prescription charge rises to £9.00 for each dispensed item (some items may have more than one charge e.g. elastic hosiery).
Posted 7th May 2019
Try the new NHS App
If you're a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use SystmOnline you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Posted 23rd April 2019
We are pleased to welcome two new members of staff
The practice would like to welcome two new members of staff to our team in February. Dr Mark Karaczun who will be seeing patients on Mondays and Fridays at Bowthorpe and Belinda Bye joins our practice nursing team and will be providing clinics across four days.
Posted 19th February 2019
Please don't ask your doctor for everyday medicines
People in Norfolk and Waveney are being urged not to ask their doctor for everyday medicines like paracetamol, for minor or self-limiting illnesses.
The NHA nationally and locally is asking our doctors and nurses to reduce prescribing these medicines, unless in some limited exceptional circumstances. Instead, people are being encouraged to buy them at a pharmacy or shop so that the NHS can spend the money it would otherwise cost on other, more clinically serious, areas of healthcare. If more people self-care for minor ailments, it could also free up important appointment time at GP practices.
Help save the NHS precious £££s, please don't ask your GP for medicines which can be bought over the counter. For more information about how prescribing of over the counter medicines is changing CLICK HERE
View the Norfolk and Waveney policy on self-care
Members of the public wishing for further information or to comment can call 01603 595857 or email firstname.lastname@example.org
Posted 21st September 2018
Times are changing - Evening and weekend appointments now available
Improved Access Service Pilot
Our Practice is engaging in a pilot scheme providing improved access to healthcare professionals. Working within a group of local practices, we will be offering a range of appointments each weekday between 2pm and 8pm and during selected times at weekends and bank holidays, to registered patients.
These appointments are for routine medical issues and may be undertaken by either a doctor or a nurse practitioner and are offered at Lionwood Medical Practice on Wellesley Avenue North, Norwich, NR1 4NU.
Please contact Reception for further details.
Posted 3rd September 2018
Fantastic News! We are proud to be a parkrun practice
We are delighted to announce that we are now a parkrun practice. This will help us improve the health and wellbeing of practice staff and patients.
GP practices are being encouraged to link with local parkruns to become a certified parkrun practice. This is a ground-breaking initiative with The Royal College of General Practitioners and parkrun UK to see physical activity prescribed to patients instead of medication.
Posted 9th August 2018
Be Clear on Cancer campaign urges people to "tell their doctor" if they notice blood in their pee
The 'Be Clear on Cancer' campaign is raising awareness of 'blood in pee' as a key symptom of bladder and kidney cancer. The campaign is urging people to tell their doctor straight away if they notice blood in their pee, even if it is just once. Blood in pee is a key symptom for both bladder and kidney cancers and these cancers are more treatable if they are found early.
Knowing the symptoms of bladder and kidney cancers and going to see the doctor if you have any of them could save your life.
Want to know more?
Click the link below:
Posted 19th July 2018
Breast Cancer Screening
A number of women aged between 70 and 79 are being offered the opportunity for a breast screen, after some women did not receive an invitation for their final screen, as part of the routine NHS Breast Screening Programme.
Most women can be reassured that they will have received their final invitation but all women under 72 years old who are affected, will receive an appointment letter from Public Health England and the NHS by the end of May 2018 informing them of their time and date.
Women aged 72-79, will receive a letter providing clear information on what to do next if they choose to have a screen and will be asked to contact the helpline who will link with their local Breast Screening Service to arrange an appointment and invitation letter.
Women, aged 70-79, currently registered with a GP, who do not receive a letter from PHE can be assured they are not affected and do not need a catch-up screen.
However, if you are not currently registered with a GP and believe you did not receive an invitation for a screen sometime between your 68th - 71st birthdays then we advise that you get in touch with the helpline: 0800 169 2692.
Posted 4th May 2018
General Data Protection Regulation
The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data.
The regulation applies from 25 May 2018, and will apply even after the UK leaves the EU.
What GDPR will mean for patients
The GDPR sets out the key principles about processing personal data, for staff or patients;
- Data must be processed lawfully, fairly and transparently
- It must be collected for specific, explicit and legitimate purposes
- It must be limited to what is necessary for the purposes for which it is processed
- Information must be accurate and kept up to date
- Data must be held securely
- It can only be retained for as long as is necessary for the reasons it was collected
For more information CLICK HERE
To view our Fair Processing Notice CLICK HERE
Posted 25 April 2018
3 before GP
GPs and their wider team need time to give patients the best care they possibly can. You can help free up time for those who really need expert advice by considering three alternatives before booking an appointment:
- Self Care
For minor ailments you could safely treat your symptoms at home, for example through rest or with appropriate over the counter medicine
- Use trusted NHS online services
Online NHS services offer sensible advice on a range of health issues and are a useful place to turn for initial guidance. Visit www.nhs.uk
- Seek advice from a pharmacist
Pharmacists are highly skilled healthcare professionals who can offer valuable advice.
You should always seek urgent medical attention in an emergency.
Posted 23rd January 2018
Improving access to general practice: weekend appointments available
Patients who are registered at this practice can book an appointment to see a GP on Saturday mornings. Appointments will either take place at the Bowthorpe Health Centre or the Trinity Street Surgery. Talk to the practice receptionist to find out more or book an appointment.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
Posted 15th December 2017
What happens when you are referred by your GP to see a specialist?
NHS England have launched a patient-facing leaflet explaining what should happen when patients are referred by their GP to see a specialist or consultant, at a hospital or a community health centre.
Copies are available from reception or CLICK HERE to download.
Posted 23th October 2017
Norwich libraries are now running a service to provide FREE sanitary products to those who find themselves unable to afford them (no proof needed, no questions asked).
Visit a City library*, pick up an order form from the staff desk (the joining desk on the ground floor at the Norwich and Norfolk Millennium Library). Tick the products you need, up to an equivalent of 2 full packs. Hand your form to a member of staff and receive your bag of items.
*City libraries are The Millennium Library, Tuckswood, Earlham, West Earlham, Plumstead Road, Mile Cross and St Williams Way. Check opening items at www.norfolk.gov.uk/libraries
Posted 26 September 2017
We are a Self Care Aware Practice
What is self care?
Self care is about looking after yourself in a healthy way. It can be anything from brushing your teeth, doing some exercise, managing common conditions like headaches, colds and flu or living with a long-term health problem, such as asthma or diabetes. As a Self Care Aware practice we are here to help you feel able to look after your own health when it is right for you. So, when you come in for a consultation, the doctors, nurses and healthcare assistants in this practice will talk to you about what you can do to help maintain and improve your health.
We are a healthly Norwich Breastfeeding Friendly Surgery
Our Breastfeeding Champions are: Dr Jane Craig & Joanna Bruce, Nurse Practitioner
This scheme aims to support all health colleagues working in Norwich GP surgeries, to provide breastfeeding mothers and their families with helpful advice and guidance. For further information CLICK HERE
Posted 27th June 2017
New: Just One Number - Norfolk Healthy Child Programme Services
From 20th March 2017, it will be easier to contact the integrated Norfolk Healthy Child Programme services for 0-19 year olds. Just One Number is 0300 300 0123. You will be able to talk directly to a dedicated team of health visitors, school nurses, staff nurses and assistant practitioners where a clinical view, assessment or information is needed.
Posted 6th March 2017
Help Beat Dementia - Register your interest in dementia research today
To register or for more information CLICK HERE
Saturday Clinic at Trinity Street Surgery & Bowthorpe Health Centre
Pre-booked appointments on Saturday morning between 8:00am and 11:00am are now available at both Bowthorpe Health Centre and Trinity Street Surgery. The clinics will be held on a rota basis between the two sites. Please ask at Reception for details.
Posted 11 January 2017
Take our online patient survey
We would be grateful if you would complete this survey. Feedback from this survey will enable us to identify areas that may need improvement. Your opinions are therefore very valuable.
Online survey >
Posted 16 December 2016
Visit the Healthwatch Norfolk website and leave feedback on the care and treatment you have received
Hearing Aid Batteries
Due to the introduction of a number of NHS hearing aid providers, the Norfolk & Norwich University Hospital is no longer providing GP Surgeries with hearing aid batteries.
Replacement hearing aid batteries have to be obtained from your hearing aid provider.
For Norfolk & Norwich patients you can obtain batteries in the following way;
- From the Norfolk Deaf Association
- Mobile clinics and community clinics (timetables from NDA, 120 Thorpe Road, Norwich www.norfolkdeaf.org.uk Tel: 01603 404440)
- From the Norfolk & Norwich Hospital or Cromer Hospital
- From Audiology Reception
- By post (see your white hearing aid card)
- By telephone 01603 288918
You will be given a year's supply on production of your 'white hearing aid card' to confirm you are a patient of the Norfolk & Norwich University Hospital.
Posted September 2016
Open the Bag! Before you leave the pharmacy
An estimated £4.7m of unused medicines are wasted every year in Norfolk and Waveney
Posted July 2016
New Service - Norfolk Healthy Child Programme
We are delighted to tell you about a new service available to you and your child when they are aged 3 1/2 years.
As part of Norfolk County Council's commitment to the development of children, we are now offering a School Readiness Health Check to children registered with this practice aged 3 1/2 years.
The aim of the School Readiness Health Check is to help us identify, with you, if your child needs any additional support to help prepare them for starting school.
We can advise you where to get help for your child with communication, socialising, physical exercise, nutrition, dental health and continence.
We will work with your Health Visitor and share this information (with your consent) to try and give your child the best possible start to beginning school.
The new School Readiness Health Check will be part of the Pre-School Immunisation Appointment and will take approximately an additional 10 minutes to complete. That will be a 20 minute appointment in total.
If you have not already received your appointment, please ask the Receptionist to make this for you with the Practice Team.
Posted 25 July 2016
What is an NHS Health Check?
The NHS Health Check is your chance to get your free midlife MOT. For adults in England aged 40-74 without a pre-existing condition, it checks your circulatory and vascular health and what your risk of getting a disabling vascular disease is.
Why should I get checked?
As you get older, we have a higher risk of developing something dangerous like high blood pressure, heart disease or type 2 diabetes. Your NHS Health check can spot early signs and help prevent these happening to you, which means you'll be more likely to enjoy life for longer.