94% of our patients would recommend our surgery to Friends and Family
The results are based on 432 responses during November 2018.
We asked you to tell us about your recent experience of our service. We asked "How likely are you to recommend our service to Friends or Family if they needed similar care and treatment?" CLICK HERE for further information.
Please continue to provide feedback on our service. Friends & Family test forms are available from Reception, or alternatively you can provide feedback via the surgery website. HAVE YOUR SAY
Posted 4th December 2018
Stay well this winter
Winter conditions can be seriously bad for our health, especially for people aged 65 or older, and people with long-term conditions such as COPD, bronchitis, emphysema, asthma, diabetes or heart or kidney disease.
Being cold can raise the risk of increased blood pressure, heart attacks and strokes.
The cold and damp weather, ice, snow and high winds can all aggravate any existing health problems and make us more vulnerable to respiratory winter illnesses. But there are lots of things you can do to stay well this winter.
Feeling unwell? Don't wait - get advice from your nearest pharmacist
At the first sign of a winter illness, even if it's just a cough or cold, get advice from your pharmacist, before it gets more serious. Act quickly.
The sooner you get advice from a pharmacist the better. Pharmacists are fully qualified to advise you on the best course of action.
This can be the best and quickest way to help you recover and get back to normal.
If you can't get to a pharmacist yourself, ask someone to go for you or call your local pharmacy.
For more information on Staying well this winter visit www.nhs.uk/staywell
Posted 26th November 2018
Keeping well over winter, how GP online services can help
It's important to look after yourself, especially over the winter months. The cold weather can be bad for your health, particularly in children, the elderly and for people with long-term health conditions such as diabetes or heart disease. There are lots of things you can do to keep you and your family well this winter.
GP online services are available at Trinity & Bowthorpe Medical Practice to help people better manage their health this winter. These services enable patients to book GP appointments and request repeat prescriptions via their computer, smartphone or tablet at a time that suits them, anywhere, anytime - 24 hours a day, seven days a wekk.
Patients who require repeat prescriptions can request these from the comfort of their own home, rather than venturing out in the cold or wet weather to drop their request off at the practice. You will be able to review which medication you should taking, the dosage and when it should be taken - helping to improve your understanding of your medication.
If you want to register for GP online services you will need to fill out a form at the practice and show two forms of ID one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill). If you don't have photo ID or anything with your address on it, it doesn't mean you will not be able to use online services, our practice staff may be able to help.
Posted 26th November 2018
Next Patient Forum Meeting: Bowthorpe Health Centre - Monday 21st January 2019 at 6.00pm
Next Patient Forum Meeting: Trinity Street Surgery - Tuesday 22nd January 2019 at 12.00pm
CLICK HERE to view the latest Patient Forum Meeting minutes.
Have you got a couple of hours free once every Quarter to meet up with a Doctor and some of the Practice staff, to help develop and work on improvements to the service we offer you?
We are currently looking for some additional people to join our friendly Patient Participation Groups.
If you are interested in getting involved please put your name forward to our reception team and we will see if we can fit you in*
* As we are required to be as representative of our whole patient population as possible, we will only have limited spaces available in each age group etc.
Posted 30th October 2018
Practice Welcomes our 2018/19 Medical Students from the UEA Medical School
Trinity & Bowthorpe Medical Practice is proud to be an accredited teaching practice for the Norwich Medical School at the University of East Anglia.
Dr Zoe Barber - Year One (Thursdays)
Dr Hella Simper - Year Two (Fridays)
Dr Jane Craig - Year Four
Photo - Dr Simper & Year 2 Medical Students
- The practice has been approved as meeting the high standards required for the teaching medical students.
- Teaching, taking place in this practice, is regularly inspected to ensure quality.
- So far, GP surgeries in our region have helped Norwich Medical School to train more than 1400 doctors.
You may be able to help if you would be interesting for the students to meet and have a condition that is important for the students to see and talk about. If you are interested in getting involved please contact the surgery.
Most patients who have taken part in student teaching in the past have enjoyed it and they find that they learn things themselves as well as helping the students learn.
We are always very grateful to all our patients who volunteer.
Posted 5th October 2018
Please don't ask your doctor for everyday medicines
People in Norfolk and Waveney are being urged not to ask their doctor for everyday medicines like paracetamol, for minor or self-limiting illnesses.
The NHA nationally and locally is asking our doctors and nurses to reduce prescribing these medicines, unless in some limited exceptional circumstances. Instead, people are being encouraged to buy them at a pharmacy or shop so that the NHS can spend the money it would otherwise cost on other, more clinically serious, areas of healthcare. If more people self-care for minor ailments, it could also free up important appointment time at GP practices.
Help save the NHS precious £££s, please don't ask your GP for medicines which can be bought over the counter. For more information about how prescribing of over the counter medicines is changing CLICK HERE
View the Norfolk and Waveney policy on self-care
Members of the public wishing for further information or to comment can call 01603 595857 or email firstname.lastname@example.org
Posted 21st September 2018
Times are changing - Evening and weekend appointments now available
Improved Access Service Pilot
Our Practice is engaging in a pilot scheme providing improved access to healthcare professionals. Working within a group of local practices, we will be offering a range of appointments each weekday between 2pm and 8pm and during selected times at weekends and bank holidays, to registered patients.
These appointments are for routine medical issues and may be undertaken by either a doctor or a nurse practitioner and are offered at Lionwood Medical Practice on Wellesley Avenue North, Norwich, NR1 4NU.
Please contact Reception for further details.
Posted 3rd September 2018
Fantastic News! We are proud to be a parkrun practice
We are delighted to announce that we are now a parkrun practice. This will help us improve the health and wellbeing of practice staff and patients.
GP practices are being encouraged to link with local parkruns to become a certified parkrun practice. This is a ground-breaking initiative with The Royal College of General Practitioners and parkrun UK to see physical activity prescribed to patients instead of medication.
Posted 9th August 2018
Be Clear on Cancer campaign urges people to "tell their doctor" if they notice blood in their pee
The 'Be Clear on Cancer' campaign is raising awareness of 'blood in pee' as a key symptom of bladder and kidney cancer. The campaign is urging people to tell their doctor straight away if they notice blood in their pee, even if it is just once. Blood in pee is a key symptom for both bladder and kidney cancers and these cancers are more treatable if they are found early.
Knowing the symptoms of bladder and kidney cancers and going to see the doctor if you have any of them could save your life.
Want to know more?
Click the link below:
Posted 19th July 2018
Advance Notice: From 1st August 2018, your Norfolk sexual health service will be offering easier access to testing, with no need to visit the clinic
If you are 16 and over, and have no symptoms of an STI, order your FREE and confidential postal test kit from https://expresstest.icash.nhs.uk
Contact: 0300 300 30 30 www.icash.nhs.uk
Posted 19th July 2018
Breast Cancer Screening
A number of women aged between 70 and 79 are being offered the opportunity for a breast screen, after some women did not receive an invitation for their final screen, as part of the routine NHS Breast Screening Programme.
Most women can be reassured that they will have received their final invitation but all women under 72 years old who are affected, will receive an appointment letter from Public Health England and the NHS by the end of May 2018 informing them of their time and date.
Women aged 72-79, will receive a letter providing clear information on what to do next if they choose to have a screen and will be asked to contact the helpline who will link with their local Breast Screening Service to arrange an appointment and invitation letter.
Women, aged 70-79, currently registered with a GP, who do not receive a letter from PHE can be assured they are not affected and do not need a catch-up screen.
However, if you are not currently registered with a GP and believe you did not receive an invitation for a screen sometime between your 68th - 71st birthdays then we advise that you get in touch with the helpline: 0800 169 2692.
Posted 4th May 2018
General Data Protection Regulation
The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data.
The regulation applies from 25 May 2018, and will apply even after the UK leaves the EU.
What GDPR will mean for patients
The GDPR sets out the key principles about processing personal data, for staff or patients;
- Data must be processed lawfully, fairly and transparently
- It must be collected for specific, explicit and legitimate purposes
- It must be limited to what is necessary for the purposes for which it is processed
- Information must be accurate and kept up to date
- Data must be held securely
- It can only be retained for as long as is necessary for the reasons it was collected
For more information CLICK HERE
To view our Fair Processing Notice CLICK HERE
Posted 25 April 2018
NHS Prescription Charges from 1st April 2018
From 1st April 2018 the prescription charge rises to £8.80 for each dispensed item (some items may have more than one charge e.g. elastic hosiery).
Posted 14th March 2018
3 before GP
GPs and their wider team need time to give patients the best care they possibly can. You can help free up time for those who really need expert advice by considering three alternatives before booking an appointment:
- Self Care
For minor ailments you could safely treat your symptoms at home, for example through rest or with appropriate over the counter medicine
- Use trusted NHS online services
Online NHS services offer sensible advice on a range of health issues and are a useful place to turn for initial guidance. Visit www.nhs.uk
- Seek advice from a pharmacist
Pharmacists are highly skilled healthcare professionals who can offer valuable advice.
You should always seek urgent medical attention in an emergency.
Posted 23rd January 2018
Improving access to general practice: weekend appointments available
Patients who are registered at this practice can book an appointment to see a GP on Saturday mornings. Appointments will either take place at the Bowthorpe Health Centre or the Trinity Street Surgery. Talk to the practice receptionist to find out more or book an appointment.
By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess
Posted 15th December 2017
Update for EPIC - Norfolk Fifth Health Check
The European Prospective Investigation of Cancer and Nutrition will be re-visiting volunteers within this practice during the coming weeks.
EPIC is a well-established observational study looking at the relationships between diet and lifestyle, and how these affect health. Between 1993 and 1997 the European arm of EPIC recruited over half a million men and women in ten European countries and 30,000 of those people lived in Norfolk (EPIC-Norfolk).
There have been four previous phases of the study and at each stage EPIC have been broadening the focus of the diseases studied. The aim is to look at the mechanisms which contribute to disease risk and what we can do to maintain health in later life.
For further information regarding the study please visit their website www.epic-norfolk.org.uk
Posted 25th October 2017
What happens when you are referred by your GP to see a specialist?
NHS England have launched a patient-facing leaflet explaining what should happen when patients are referred by their GP to see a specialist or consultant, at a hospital or a community health centre.
Copies are available from reception or CLICK HERE to download.
Posted 23th October 2017
Norwich libraries are now running a service to provide FREE sanitary products to those who find themselves unable to afford them (no proof needed, no questions asked).
Visit a City library*, pick up an order form from the staff desk (the joining desk on the ground floor at the Norwich and Norfolk Millennium Library). Tick the products you need, up to an equivalent of 2 full packs. Hand your form to a member of staff and receive your bag of items.
*City libraries are The Millennium Library, Tuckswood, Earlham, West Earlham, Plumstead Road, Mile Cross and St Williams Way. Check opening items at www.norfolk.gov.uk/libraries
Posted 26 September 2017
We are a Self Care Aware Practice
What is self care?
Self care is about looking after yourself in a healthy way. It can be anything from brushing your teeth, doing some exercise, managing common conditions like headaches, colds and flu or living with a long-term health problem, such as asthma or diabetes. As a Self Care Aware practice we are here to help you feel able to look after your own health when it is right for you. So, when you come in for a consultation, the doctors, nurses and healthcare assistants in this practice will talk to you about what you can do to help maintain and improve your health.
We are a healthly Norwich Breastfeeding Friendly Surgery
Our Breastfeeding Champions are: Dr Jane Craig & Dianne Stolworthy, Practice Nurse
This scheme aims to support all health colleagues working in Norwich GP surgeries, to provide breastfeeding mothers and their families with helpful advice and guidance. For further information CLICK HERE
Posted 27th June 2017
New: Just One Number - Norfolk Healthy Child Programme Services
From 20th March 2017, it will be easier to contact the integrated Norfolk Healthy Child Programme services for 0-19 year olds. Just One Number is 0300 300 0123. You will be able to talk directly to a dedicated team of health visitors, school nurses, staff nurses and assistant practitioners where a clinical view, assessment or information is needed.
Posted 6th March 2017
Help Beat Dementia - Register your interest in dementia research today
To register or for more information CLICK HERE
Saturday Clinic at Trinity Street Surgery & Bowthorpe Health Centre
Pre-booked appointments on Saturday morning between 8:00am and 11:00am are now available at both Bowthorpe Health Centre and Trinity Street Surgery. The clinics will be held on a rota basis between the two sites. Please ask at Reception for details.
Posted 11 January 2017
Take our online patient survey
We would be grateful if you would complete this survey. Feedback from this survey will enable us to identify areas that may need improvement. Your opinions are therefore very valuable.
Online survey >
Posted 16 December 2016
Visit the Healthwatch Norfolk website and leave feedback on the care and treatment you have received
Hearing Aid Batteries
Due to the introduction of a number of NHS hearing aid providers, the Norfolk & Norwich University Hospital is no longer providing GP Surgeries with hearing aid batteries.
Replacement hearing aid batteries have to be obtained from your hearing aid provider.
For Norfolk & Norwich patients you can obtain batteries in the following way;
- From the Norfolk Deaf Association
- Mobile clinics and community clinics (timetables from NDA, 120 Thorpe Road, Norwich www.norfolkdeaf.org.uk Tel: 01603 404440)
- From the Norfolk & Norwich Hospital or Cromer Hospital
- From Audiology Reception
- By post (see your white hearing aid card)
- By telephone 01603 288918
You will be given a year's supply on production of your 'white hearing aid card' to confirm you are a patient of the Norfolk & Norwich University Hospital.
Posted September 2016
Open the Bag! Before you leave the pharmacy
An estimated £4.7m of unused medicines are wasted every year in Norfolk and Waveney
Posted July 2016
New Service - Norfolk Healthy Child Programme
We are delighted to tell you about a new service available to you and your child when they are aged 3 1/2 years.
As part of Norfolk County Council's commitment to the development of children, we are now offering a School Readiness Health Check to children registered with this practice aged 3 1/2 years.
The aim of the School Readiness Health Check is to help us identify, with you, if your child needs any additional support to help prepare them for starting school.
We can advise you where to get help for your child with communication, socialising, physical exercise, nutrition, dental health and continence.
We will work with your Health Visitor and share this information (with your consent) to try and give your child the best possible start to beginning school.
The new School Readiness Health Check will be part of the Pre-School Immunisation Appointment and will take approximately an additional 10 minutes to complete. That will be a 20 minute appointment in total.
If you have not already received your appointment, please ask the Receptionist to make this for you with the Practice Team.
Posted 25 July 2016
What is an NHS Health Check?
The NHS Health Check is your chance to get your free midlife MOT. For adults in England aged 40-74 without a pre-existing condition, it checks your circulatory and vascular health and what your risk of getting a disabling vascular disease is.
Why should I get checked?
As you get older, we have a higher risk of developing something dangerous like high blood pressure, heart disease or type 2 diabetes. Your NHS Health check can spot early signs and help prevent these happening to you, which means you'll be more likely to enjoy life for longer.