PATIENT INFORMATION - NOVEL CORONAVIRUS (COVID-19)
As a precautionary measure in view of the COVID-19 pandemic from Monday 16th March 2020 all routine appointments with a GP/Nurse Practitioner/Nurse will be conducted by telephone. Should a GP need to see a patient an arrangement will be made. These measures are being put in place to assure public and staff safety. If you already have a routine appointment then one of our reception team will make contact with you regarding this appointment.
Posted 16th March 2020
All online appointments are currently suspended
In line with NHS England Coronavirus guidance we have temporarily withdrawn the option of booking appointments online to allow all appointment requests to be assessed.
We will update on any changes.
If you have travelled to a COVID-19 risk area (see nhs.uk ) or have had contact with a confirmed COVID-19 case call 111.
If not, but you have any of these:
- Sore throat
- Difficulty breathing
- Runny nose
DO NOT COME TO THE SURGERY.
These can be caused by the ‘common cold’ which is generally mild and goes away with time.
- Drink enough water.
- Treat your pain with over the counter painkillers.
- If you have a temperature, avoid layering clothes.
- Wash your hands.
- Avoid unnecessary contact.
If your symptoms are severe, worsening or you have an underlying long-term condition call us and we will call you back.
Please be patient and understanding.
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring vital services are available to the public.
Check online at gov.uk and at nhs.uk for advice on your travel and contact history and the latest COVID-19 information before attending the practice.
Please DO NOT attend the surgery or A&E if you think you are showing signs of the virus but follow NHS advice.
Coronavirus: How to protect your mental health
Advice on protecting your mental health during the coronavirus outbreak www.bbc.co.uk/news/health
SURGERY CLOSURE - PROTECTED LEARNING AFTERNOONS
During the afternoon of Wednesday 25th March 2020 Trinity & Bowthorpe Medical Practice will be closed from 1.00pm to participate in a protected learning afternoon. Protected learning sessions provide the opportunity for GPs and practice staff to attend staff training and updates that are vital to ensure that practices remain up-to-date on a range of subjects which underpin the healthcare provided for patients across Norwich. This is supported by NHS England and Norwich CCG.
Every practice in Norwich will be closed and ALL staff including GPs will not be available as usual during the afternoon of the training. However, Integrated Care 24 Ltd (IC24) will provide cover during the afternoon by providing telephone triage between 1.00pm and 6.30pm. Where appropriate patients will be given an appointment to see a clinician. To access this service please telephone the surgery as normal or telephone NHS 111.
The surgeries will re-open as normal the following day.
Patients will be informed of future dates on our website and in practice.
Dates for the Protected Learning Afternoons in 2019/20 are:
Thursday 14th May 2020
Wednesday 15th July 2020
Thursday 24th September 2020
Wednesday 25th November 2020
Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use Systmonline you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp'
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient groups exist to make sure that patient needs and the practice offering are always heading in the same direction.
(Site updated 24/03/2020)