This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Latest News

Changes to turnaround time for prescriptions

Please note that from 17th March 2020 prescription turnaround time has increased to 72 hours.   We will update our patients when the situation changes.

Posted 17th March 2020

Telephone Lines  

We would like to inform our patients that there will be an increased waiting time to get through on the telephones due to high demand following current guidance asking patients not to come into the surgery to book appointments  – refer to the homepage for more information. 

In addition as a precautionary measure in view of COVID-19 patients with routine appointments will be conducted over the telephone where possible. If you already have a routine appointment booked you will receive a text message or a telephone call from a member of our team regarding this appointment. 

These measures are being put in place to assure public and staff safety. We apologise for any inconvenience caused and politely ask our patients to be understanding during this time.

All online appointments are currently suspended

In line with NHS England Coronavirus guidance we have temporarily withdrawn the option of booking appointments online to allow all appointment requests to be triaged by telephone. 

We will update on any changes as soon as the situation becomes clearer.

  • Patients MUST NOT queue outside the Surgery to book an appointment they should phone the Surgery (please bear with us as this will impact on call demand)
  • Any appointment request MUST have the REASON - it will NOT be possible for the receptionist to book otherwise

Thank you for your understanding.

Posted 10th March 2020

93% of our patients would recommend our surgery to Friends & Family

The results are based on 159 responses during February 2020.


We asked you to tell us about your recent experience of our service.  We asked "How likely are you to recommend our service to Friends or Family if they needed similar care and treatment?"  CLICK HERE for further information.

Please continue to provide feedback on our service.  Friends & Family test forms are available from Reception, or alternatively you can provide feedback via the surgery website. HAVE YOUR SAY

Posted 4th March 2020

Electronic Prescription Service (EPS)

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from Wednesday 4th March 2020.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.

eps P4

Posted 11th February 2020

Wuhan Novel Coronavirus

What is Wuhan novel coronavirus and should I be concerned?

A coronavirus is a type of virus which are common across the world.

Typical symptoms

Fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.  Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people and those with long term conditions.

Wuhan novel coronavirus is a new strain of coronavirus first identified in Wuhan City, China.  No confirmed cases of Wuhan coronavirus have been detected in the UK and Public Health England current consider the risk to the UK population to be low.

Latest Travel Advice

Click here for the latest travel advice from the The Foreign and Commonwealth Office

What should you do if you are showing symptoms?


If you are experiencing respiratory infection symptoms including cough, fever, sore throat or shortness of breath AND have returned from Wuhan City, China within the last 14 days OR you have had contact with a proven case:

  1. REMAIN IN YOUR HOME and phone NHS 111.  Explain your symptoms, place/date of travel to Wuhan or contact with a proven case of Wuhan Novel Coronavirus.
  2. If you feel very unwell, call 999 explaining your symptoms and dates or travel to Wuhan or contacts with the virus.

If you have had contact with someone else who has had confirmed Wuhan novel coronavirus but are NOT experiencing symptoms please PHONE the surgery on 01603 748043 (Bowthorpe) or 01603 624844 (Trinity) and ask to speak to a doctor or nurse for advice.

For further information, visit

Posted 31st January 2020

Next Patient Forum Meeting: Bowthorpe Health Centre - Monday 20th April 2020 at 6.00pm

Next Patient Forum Meeting: Trinity Street Surgery - Tuesday 28th April 2020 at 12.00pm

CLICK HERE to view the latest Patient Forum Meeting minutes.

Have you got a couple of hours free once every Quarter to meet up with a Doctor and some of the Practice staff, to help develop and work on improvements to the service we offer you?

We are currently looking for some additional people to join our friendly Patient Participation Groups.

If you are interested in getting involved please put your name forward to our reception team and we will see if we can fit you in*

* As we are required to be as representative of our whole patient population as possible, we will only have limited spaces available in each age group etc.

Posted 21st January 2020

Dr Morton Retirement Leave

Dr Morton will be on retirement leave from Monday 27th January - Friday 21st February 2020.

Posted 20th January 2020

Privacy Notice update - Recording Telephone Calls

The surgery now has the ability to record telephone calls.  Telephone calls will be routinely recorded for the following purposes:

  • To ensure practice staff act in compliance with procedures
  • To ensure quality control
  • Training, monitoring and service improvement
  • Prevention of crime, misuse and protection of staff

Posted 20th January 2020

Practice Manager Retirement

It is with great sadness that we must inform you that our Practice Manager, Sonja Kerridge, is to retire at the end of March this year.

After 45 years of working tirelessly for Trinity & Bowthorpe Medical Practice and it's patients, Sonja has decided that now is the right time for her to end her journey with us.

It is a rare occurrence for a GP Surgery to be blessed with such a dedicated and caring Practice Manager for such a long time and we will always be grateful for her for everything she has done for us.

I think that we can all agree that Sonja has given everything to this practice over the years and we will all be very sad to see her leave. 

Sonja's final day at Trinity & Bowthorpe Medical Practice will be Wednesday 18th March 2020.

Posted 20th January 2020

Can you help in a new study into pregnancy and early life?

The PEARL Study Pregnancy and Early Life

Researchers at the Quadram Institute are looking to enrol pregnant mothers who are less than 22 weeks pregnant to take part in The PEARL Study (Pregnancy & Early Life) to understand how the transmission of beneficial microbes from mother to baby affects health.

If you are less than 22 weeks pregnant and would like to know more, download the Summary Participant Information Sheet 

Updated 19th November 2019

Broccoli lovers wanted for osteoarthritis trial


Does broccoli improve pain in people with osteoarthritis?

We are recruiting volunteers to take part in a research study about broccoli, osteoarthritis and pain.

Who can take part?broccoli

  • People with knee osteoarthritis and pain
  • People who like broccoli
  • People over 50 years

The trial is for 12 weeks and involves four visits to your local research team.   You eat our soup four times a week, for 12 weeks and complete questionnaires about your pain and your diet.  You will need to provide three blood and urine samples during the trial and travel expenses will be paid.

This research is being carried out by the University of East Anglia with their partners the University of Leeds and the NHS.

Anyone interested in taking part should email or call 01603 591471.   For more information visit

Download Participant Information Sheet

Posted 29th August 2019

Important Notice: Professor Amanda Howe

We are delighted to announce that Professor Amanda Howe has been chosen as the next President of the Royal College of General Practitioners. 

Amanda has worked at Bowthorpe since 2002, as well as playing a major role as the Professor of Primary Care in the Norwich Medical School.  In her new role at RCGP she will continue to champion excellent general practice, and support its need for adequate resources and development to meet all our patients' needs. 

There is a downside - this new role will have a substantial impact on Amanda's already limited appointment availability, as she will be travelling to RCGP business at least 2 days a week.  We have decided that the safest way to use her limited time here is to help with teaching and training; this means that, for the immediate future, she will no longer offer prebooked and online appointments.  Patients for whom she has been the main doctor are advised to get to know at least one other doctor as their main doctor, and Amanda will help with any handover that is needed.  This new arrangement will start from September 2019.   Please ask at the surgery if you have any questions.

Posted 26th July 2019

We are an Armed Forces veteran friendly accredited GP Practice

Trinity & Bowthorpe Medical Practice has been accredited as an armed forces veteran friendly GP practice.

This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician, Dr Nick Morton, who has a specialist knowledge of military related health conditions and veteran specific health services.   This is important in helping ex-forces to get the best care and treatment.

If you are ex-forces, please let a member of the practice team know to help ensure you are getting the best possible care.

More information on NHS services for veterans can be found on the NHS website here.

armed forces veteran

To find out more, ask your nurse or GP.

Patient leaflet

Accreditation certificate

Posted 25th July 2019

Blood test appointments now available to book online

Online appointments are now available for booking blood tests (only where they have been requested).

Book blood test

Posted 17th July 2019

Take our online patient survey

We would be grateful if you would complete this survey.  Feedback from this survey will enable us to identify areas that may need improvement.  Your opinions are therefore very valuable.

Thank you

Online survey >

NHS Prescription Charges from 1st April 2019

From 1st April 2019 the prescription charge rises to £9.00 for each dispensed item (some items may have more than one charge e.g. elastic hosiery). 

Posted 7th May 2019

Try the new NHS App

If you're a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use SystmOnline you can continue to use it.  You can use the NHS App as well.

For more information go to

get the nhs app

Posted 23rd April 2019

Please don't ask your doctor for everyday medicines

People in Norfolk and Waveney are being urged not to ask their doctor for everyday medicines like paracetamol, for minor or self-limiting illnesses.

The NHA nationally and locally is asking our doctors and nurses to reduce prescribing these medicines, unless in some limited exceptional circumstances.  Instead, people are being encouraged to buy them at a pharmacy or shop so that the NHS can spend the money it would otherwise cost on other, more clinically serious, areas of healthcare.  If more people self-care for minor ailments, it could also free up important appointment time at GP practices.

Help save the NHS precious £££s, please don't ask your GP for medicines which can be bought over the counter.  For more information about how prescribing of over the counter medicines is changing CLICK HERE

View the Norfolk and Waveney policy on self-care

Members of the public wishing for further information or to comment can call 01603 595857 or email

otc meds

Posted 21st September 2018

Times are changing - Evening and weekend appointments now available

Improved Access Service Pilot

Our Practice is engaging in a pilot scheme providing improved access to healthcare professionals.  Working within a group of local practices, we will be offering a range of appointments each weekday between 2pm and 8pm and during selected times at weekends and bank holidays, to registered patients.

These appointments are for routine medical issues and may be undertaken by either a doctor or a nurse practitioner and are offered at Lionwood Medical Practice on Wellesley Avenue North, Norwich, NR1 4NU. 

Please contact Reception for further details.

extended hours

Posted 3rd September 2018

Fantastic News! We are proud to be a parkrun practiceparkrun

We are delighted to announce that we are now a parkrun practice.  This will help us improve the health and wellbeing of practice staff and patients.

GP practices are being encouraged to link with local parkruns to become a certified parkrun practice.  This is a ground-breaking initiative with The Royal College of General Practitioners and parkrun UK to see physical activity prescribed to patients instead of medication.


Posted 9th August 2018

Be Clear on Cancer campaign urges people to "tell their doctor" if they notice blood in their pee

The 'Be Clear on Cancer' campaign is raising awareness of 'blood in pee' as a key symptom of bladder and kidney cancer. The campaign is urging people to tell their doctor straight away if they notice blood in their pee, even if it is just once.  Blood in pee is a key symptom for both bladder and kidney cancers and these cancers are more treatable if they are found early.

Knowing the symptoms of bladder and kidney cancers and going to see the doctor if you have any of them could save your life.

Want to know more?

Click the link below:

Posted 19th July 2018

Breast Cancer Screening

A number of women aged between 70 and 79 are being offered the opportunity for a breast screen, after some women did not receive an invitation for their final screen, as part of the routine NHS Breast Screening Programme.

Most women can be reassured that they will have received their final invitation but all women under 72 years old who are affected, will receive an appointment letter from Public Health England and the NHS by the end of May 2018 informing them of their time and date.

Women aged 72-79, will receive a letter providing clear information on what to do next if they choose to have a screen and will be asked to contact the helpline who will link with their local Breast Screening Service to arrange an appointment and invitation letter.

Women, aged 70-79, currently registered with a GP, who do not receive a letter from PHE can be assured they are not affected and do not need a catch-up screen.

However, if you are not currently registered with a GP and believe you did not receive an invitation for a screen sometime between your 68th - 71st birthdays then we advise that you get in touch with the helpline: 0800 169 2692.

Posted 4th May 2018

General Data Protection Regulation

The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data.

The regulation applies from 25 May 2018, and will apply even after the UK leaves the EU.

What GDPR will mean for patients

The GDPR sets out the key principles about processing personal data, for staff or patients;

  • Data must be processed lawfully, fairly and transparently
  • It must be collected for specific, explicit and legitimate purposes
  • It must be limited to what is necessary for the purposes for which it is processed
  • Information must be accurate and kept up to date
  • Data must be held securely
  • It can only be retained for as long as is necessary for the reasons it was collected

For more information CLICK HERE

To view our Fair Processing Notice CLICK HERE

Posted 25 April 2018

3 before GP

GPs and their wider team need time to give patients the best care they possibly can.  You can help free up time for those who really need expert advice by considering three alternatives before booking an appointment:

  1. Self Care
    For minor ailments you could safely treat your symptoms at home, for example through rest or with appropriate over the counter medicine

  2. Use trusted NHS online services
    Online NHS services offer sensible advice on a range of health issues and are a useful place to turn for initial guidance.  Visit

  3. Seek advice from a pharmacist
    Pharmacists are highly skilled healthcare professionals who can offer valuable advice.

You should always seek urgent medical attention in an emergency.

Posted 23rd January 2018

Improving access to general practice: weekend appointments available

Patients who are registered at this practice can book an appointment to see a GP on Saturday mornings. Appointments will either take place at the Bowthorpe Health Centre or the Trinity Street Surgery. Talk to the practice receptionist to find out more or book an appointment.

By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at

Posted 15th December 2017

What happens when you are referred by your GP to see a specialist?

NHS England have launched a patient-facing leaflet explaining what should happen when patients are referred by their GP to see a specialist or consultant, at a hospital or a community health centre.

Copies are available from reception or CLICK HERE to download.

Posted 23th October 2017

Tackling #PeriodPoverty

Norwich libraries are now running a service to provide FREE sanitary products to those who find themselves unable to afford them (no proof needed, no questions asked).

Visit a City library*, pick up an order form from the staff desk (the joining desk on the ground floor at the Norwich and Norfolk Millennium Library).  Tick the products you need, up to an equivalent of 2 full packs.  Hand your form to a member of staff and receive your bag of items. 

*City libraries are The Millennium Library, Tuckswood, Earlham, West Earlham, Plumstead Road, Mile Cross and St Williams Way.  Check opening items at

Posted 26 September 2017

We are a Self Care Aware Practice

What is self care?

Self care is about looking after yourself in a healthy way.  It can be anything from brushing your teeth, doing some exercise, managing common conditions like headaches, colds and flu or living with a long-term health problem, such as asthma or diabetes.   As a Self Care Aware practice we are here to help you feel able to look after your own health when it is right for you.  So, when you come in for a consultation, the doctors, nurses and healthcare assistants in this practice will talk to you about what you can do to help maintain and improve your health.

We are a healthly Norwich Breastfeeding Friendly Surgery

Our Breastfeeding Champions are: Dr Jane Craig & Joanna Bruce, Nurse Practitioner

This scheme aims to support all health colleagues working in Norwich GP surgeries, to provide breastfeeding mothers and their families with helpful advice and guidance.  For further information CLICK HERE

Posted 27th June 2017

New: Just One Number - Norfolk Healthy Child Programme Services

From 20th March 2017, it will be easier to contact the integrated Norfolk Healthy Child Programme services for 0-19 year olds.  Just One Number is 0300 300 0123.  You will be able to talk directly to a dedicated team of health visitors, school nurses, staff nurses and assistant practitioners where a clinical view, assessment or information is needed.

Posted 6th March 2017

Help Beat Dementia - Register your interest in dementia research today

To register or for more information CLICK HERE

Saturday Clinic at Trinity Street Surgery & Bowthorpe Health Centre

Pre-booked appointments on Saturday morning between 8:00am and 11:00am are now available at both Bowthorpe Health Centre and Trinity Street Surgery.  The clinics will be held on a rota basis between the two sites.  Please ask at Reception for details.

Posted 11 January 2017

Take our online patient survey

We would be grateful if you would complete this survey. Feedback from this survey will enable us to identify areas that may need improvement. Your opinions are therefore very valuable. 

Thank you

Online survey >

Posted 16 December 2016

Visit the Healthwatch Norfolk website and leave feedback on the care and treatment you have received

Hearing Aid Batteries

Due to the introduction of a number of NHS hearing aid providers, the Norfolk & Norwich University Hospital is no longer providing GP Surgeries with hearing aid batteries.

Replacement hearing aid batteries have to be obtained from your hearing aid provider.

For Norfolk & Norwich patients you can obtain batteries in the following way;

  • From the Norfolk Deaf Association
  • Mobile clinics and community clinics (timetables from NDA, 120 Thorpe Road, Norwich Tel: 01603 404440)
    • From the Norfolk & Norwich Hospital or Cromer Hospital
    • From Audiology Reception
    • By post (see your white hearing aid card)
    • By telephone 01603 288918

    You will be given a year's supply on production of your 'white hearing aid card' to confirm you are a patient of the Norfolk & Norwich University Hospital.

    Posted September 2016

    Open the Bag! Before you leave the pharmacy

    An estimated £4.7m of unused medicines are wasted every year in Norfolk and Waveney

    Posted July 2016

    New Service - Norfolk Healthy Child Programme

    We are delighted to tell you about a new service available to you and your child when they are aged 3 1/2 years.

    As part of Norfolk County Council's commitment to the development of children, we are now offering a School Readiness Health Check to children registered with this practice aged 3 1/2 years.

    The aim of the School Readiness Health Check is to help us identify, with you, if your child needs any additional support to help prepare them for starting school.

    We can advise you where to get help for your child with communication, socialising, physical exercise, nutrition, dental health and continence.

    We will work with your Health Visitor and share this information (with your consent) to try and give your child the best possible start to beginning school.

    The new School Readiness Health Check will be part of the Pre-School Immunisation Appointment and will take approximately an additional 10 minutes to complete.  That will be a 20 minute appointment in total.

    If you have not already received your appointment, please ask the Receptionist to make this for you with the Practice Team. 

    Posted 25 July 2016

    What is an NHS Health Check?

    The NHS Health Check is your chance to get your free midlife MOT.  For adults in England aged 40-74 without a pre-existing condition, it checks your circulatory and vascular health and what your risk of getting a disabling vascular disease is. 

    Why should I get checked?

    As you get older, we have a higher risk of developing something dangerous like high blood pressure, heart disease or type 2 diabetes.  Your NHS Health check can spot early signs and help prevent these happening to you, which means you'll be more likely to enjoy life for longer. 


    Health News from the BBC and the NHS

    BBC Health
    NHS Choices Behind the Headlines
    Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website