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Electronic Prescription Service (EPS)

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from Wednesday 4th March 2020. 

Electronic prescriptions help save the NHS money.

eps p4

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.

Repeat Prescriptions

Details of what you may have and how many times are computerised.

Repeat prescriptions will not be issued other than those that your doctor wishes you to take regularly. For all other medication you will need to see or speak to your doctor first.

Please use the printed re-order form provided with your prescription. Either deliver it to the surgery, post it with a stamped, addressed envelope or speak to your local chemist who may offer a ‘request and collection’ service.

Please do not try to order prescriptions by phone. We ask you to use the re-order slip because it avoids mistakes and also leaves the phone lines free for people calling for appointments or visits. If you have mislaid your repeat prescription to request your medication you can either come down to surgery and we can print your re-order form off for you or you can put your request in writing.

Your prescription will be available within 48 hours (excluding weekends).

Order Repeat Prescriptions Online

Did you know you can request your repeat prescription online?

a helping hand

The easiest, safest and quickest way to order your repeat prescription is online.  There is no need to make a phone call or visit us; instead computer, smartphone or tablet users can request repeat prescriptions anywhere - 24 hours a day, seven days a week.  You can also check what medication you should be taking and when.

If you are not already registered for GP online services please let a member of the practice team know you would like to use this service.

Bowthorpe Health Centre

If you would like your prescriptions to be sent to our local chemists, Boots in Bowthorpe or Costessey Pharmacy, Norwich Road, Roundwell and One Pharmacy you will need to allow 72 hours (excluding weekends) for them to have received it.

Trinity Street Surgery

If you would like your prescriptions to be sent to our local chemists, Hurns, Unthank Road or Vauxhall Street Pharmacy, Suffolk Square, you will need to allow 72 hours (excluding weekends) for them to have received it.

One Pharmacy

one pharmacyThis practice jointly owns One Pharmacy.

One Pharmacy is the online Pharmacy based in Norwich dispensing NHS & Private prescriptions.   One Pharmacy will deliver your prescription to your doctor, at home or at your workplace, quickly and FREE.

One Pharmacy will work with you to find a convenient time to deliver your prescription. 

If you would like One Pharmacy to deliver prescriptions direct to you register online, call the pharmacy or talk to your Doctor or Prescribing Team. 

You can also buy thousands of products at supermarket beating prices online at 

Telephone 01603 423 423

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Contact us

You can email your prescription requests to

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