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We are closed over the Easter Bank Holiday on Friday 19th April and Monday 22nd April. Please ensure you order your repeat prescriptions in good time to allow for the Bank Holiday.

While the surgery is closed you can book and cancel appointments, order repeat prescriptions and view your medical records 24/7 using GP online services.


In the case of a medical emergency outside normal working hours you should ring 111 which will put you in touch with the doctor’s answering service.

They will need to know your name, address, telephone number, surgery/GP and the nature of the emergency. They will pass this on to the duty GP who will return your call.

The GP may be able to offer advice over the telephone or ask you to attend the Primary Care Centre, which is situated at the Norwich Community hospital, Bowthorpe Road, Norwich, or arrange a home visit if it is deemed medically necessary.

You may be seen at the Primary Care Centre by an experienced nurse practitioner or paramedic instead of a GP if the problem is within their skills.

Norwich Practice's Health & Walk-In Centre

Norwich Practice's Health & Walk-In Centre is situated in the city centre at Rouen House, Rouen Road, Norwich, NR1 1RB and is available for health care advice and treatment.  No appointment is necessary and they are open every day of the year 7:00am – 9:00pm.

Tel: 01603 677500


At the weekends and Bank Holidays there are always pharmacies open - good advice if you feel unwell and for medicines you might need.  Please click the link below for pharmacy opening times.

Pharmacies open during Easter Bank Holiday

cervical screening


It's estimated that cervical screening saves around 5,000 lives each year, but cervical screening is at a 20-year low, with one in four women in the UK not attending their appointment.

Everyone with a cervix, which is most women and many trans people, between the ages of 25 and 64 are invited to attend cervical screening every three or four five years, depending on their age.

Cervical screening only last five minutes.  So don't ignore your invite, and if you miss your last screening, book an appointment with the practice today.

For more information and for tips to make your appointment more comfortable, visit


GP online banner

GP online services gives patients the option to book appointments, request repeat prescriptions and view their GP records, using their computer, tablet or smartphone rather than having to phone or visit their practice.

Online services complement the existing ways patients can access appointments, prescriptions and their records.  Our practices already have the facility to offer online access to records and transactional services for our patients.

If you are not already registered for GP online services please let a member of the practice team know you would like to use this service.

How are you


We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.


Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient groups exist to make sure that patient needs and the practice offering are always heading in the same direction.

pharmacy campaign

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(Site updated 15/04/2019)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website