Complaints Procedure

We make every effort to give the best service possible to everyone who attends our practice. If you wish to, you may give feedback to the practice online. This will be passed directly to a member of the management team.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be resolved as quickly, and as amicably, as possible.

To pursue a formal complaint, please address your complaint to the Practice Manager, F. Wilson. You can provide this to the practice in writing via the online feedback form, post or to the front desk. Alternatively you can provide your formal complaint verbally through the reception or management team. The management team will acknowledge your complaint within 3 working days and strive to provide investigation and response within 28 working days.